Terms & Conditions
Using the Website
This website is owned and operated by Essentially Me LLP (partnership number OC342745, VAT number GB 946 4993 66). Purchases from this website are purchases from us.
By using this website and ordering goods from it, you agree to these terms and conditions (the “Conditions”) and you accept that the Conditions and your use of the website shall be governed by English law and are subject to the exclusive jurisdiction of the English courts. Nothing in these Conditions affects your statutory consumer rights.
Please ensure that any information you provide to us is accurate and current.
Remember to check the Conditions when you use the website as we may change the Conditions from time and time and you will be subject to the Conditions in force at the time that you use the website. We may change the prices and availability of goods without notice to ensure they are as up to date as possible.
We try to make sure all the information on the website is accurate, but if we have made a mistake and you spot it, please let us know. Please regularly update your computer’s virus protection software as we can’t guarantee that the website will be free from viruses.
We may suspend or terminate access to the website without notice.
Essentially Me LLP reserves the right to end promotions before the advertised closing date.
Buying from the Website
Even though we try to accept all orders, sometimes this might not be possible. If your order is declined or cancelled by us after your credit card has been charged for the purchase, we will promptly issue a credit to your credit card.
Prices on our website are quoted in British Pounds sterling.
We use Sage Pay for secure credit and debit card payments. Your credit or debit card details are not stored on the Essentially Me website.
Payment for the goods which you order must be made by one of the following credit or debit cards: Mastercard, Visa, Solo, Visa Electron, Maestro. We won’t dispatch your order until we receive full cleared payment.
Delivery, Postage and Packing
We accept orders from and dispatch goods throughout the UK and to international addresses (addresses outside the UK), except where we have appointed a representative in that country. For a list of our representatives in other countries, please click here.
For shipments to international addresses (addresses outside the UK), you are responsible for compliance with import regulations and payment of any import duty in your country.
Packaging and Delivery charges are determined by the value of your order. For details of our charges, click here
Orders are normally processed and dispatched within 1 working day. Within the UK, goods are sent via Royal Mail first class post or courier depending on value and weight of the order. International shipments are either sent via Royal Mail Airsure service or courier depending on value and weight of the order.
The goods will be at your risk from the time of delivery. However, ownership of the goods will only pass to you on delivery provided we have received full payment.
You may cancel your order at any time up to 14 days after receiving the goods by notifying us in writing either by:
post to Essentially Me LLP, Unit 16, Griffin Mill, London Road, Thrupp, Stroud, GL5 2AZ or;
email to firstname.lastname@example.org
You must return the goods in their original packaging to us at your expense. Note that if you fail to take reasonable care of the goods we might not be able to accept their return. Otherwise, we will refund the full purchase price to you (excluding delivery charges) to the card you originally used for the purchase.
Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the goods to you and the cost incurred by you in returning the goods to us.
Cancellation Policy (Courses and Bespoke Consultations)
To guarantee your place on a course or to reserve a consultation we require a deposit payable either by cheque or credit card, with the balance payable on arrival. We will advise the amount of the deposit at the time of booking.
The deposit is fully refundable if you cancel more than 1 calendar month before the course start date or consultation date or in the event that the course does not run or we have to cancel the consultation.
If you cancel between 1 month and 2 weeks of the start date or consultation date we will refund 50%.
If you cancel within 2 weeks of the start date or consultation date we regret we are unable to refund the deposit unless we are able to fill the place.
In order to process your order we will collect your name, delivery address, shipping address, email address and telephone number. This information is saved with your order only, unless you opt to be added to our email distribution list.
We may use order information for statistical analysis of our website.
We use our email distribution list to email you with newsletters and information about our products and services.
We do not share our mailing list or your personally identifiable details with anyone, except if required to do so by law. If you wish to be removed from our distribution list, you can email us on email@example.com
We hope that you will be totally satisfied with your order. Our liability for losses you suffer as a result of us not complying with these Conditions is strictly limited to the purchase price of the goods you purchased and any losses which are a foreseeable consequence of us not complying with these Conditions. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
We will not be responsible for any indirect or consequential loss of any kind (including but not limited to loss of profits, revenue, or goodwill) howsoever arising in connection with your use of the website and any goods purchased.
We do not limit in any way our liability for:
(a) death or personal injury caused by our negligence;
(b) under section 2(3) of the Consumer Protection Act 1987;
(c) for fraud or fraudulent misrepresentation; or
(d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
If you do not comply with these Conditions, we will hold you responsible if we suffer any loss as a result.